We’ve got a couple of updates for you!

1. Meet Your Customers! Now, you’ll see each end consumer’s name and location on the “My Orders” page as you sell off those last season goods. It’s a fun way to see how far your products are traveling beyond your door thanks to Max Retail! These are actually your easiest customers because Max Retail handles the customer inquiries, payment processing, shipping fees, taxes and returns, so you can focus on those full-price sales in-store. (Example below).

But, our retail community thrives on teamwork, which means avoiding declines and cancellations. This brings us to our second update…

2. Cancellation Fee Update. We’re all about celebrating sales, but cancellations create hiccups in the customer experience and our partner relationships. 9 out of 10 cancellations are completely avoidable. We understand that things happen, so here’s a friendly reminder to always pull and inspect items before approving sales on Max Retail. This simple step can eliminate cancellations and strengthen our community’s performance.

To maintain our shared goals of moving inventory and boosting your cash flow, the cancellation fee will increase from $10 to $20, effective September 1st, 2023. The decline fee will remain at $10.

If you’d like our account managers to train additional staff members on managing your retail account, please contact us at 347-509-7927. Let’s keep those sales rolling in, the customers smiling, and your business thriving.